Contact
We Reply Like Friends.
Not Bots.
"Real questions deserve real humans. Most messages get a personal reply within 6 business hours."
How To Reach Us
HQ
Brisbane, Queensland · Australia
Reply Time
Mon–Fri · 9am–6pm AEST · Avg 6 business hrs
Press & Partnerships
Returns & Refunds
30-day no-questions guarantee. Just email us — keep the bottle.
Send Us A Note
{% form 'contact' %} {% if form.posted_successfully? %}Quick Answers
Where is my order?
You will receive a tracking link by email when your order ships (usually within 24h). AU delivery: 4–10 days. International: 7–21 days. Lost package? Email us and we'll re-ship at our cost.
How do I get a refund?
Email support@norwellness.com with your order number any time within 30 days of delivery. No restocking fee. No interrogation. Keep the bottle.
Can I cancel my subscription?
Yes — in two clicks from your account, or reply to any of our shipping confirmations. We never ship a re-bill you didn't approve.
Do you ship internationally?
Yes. AU, NZ, USA, UK, EU. Shipping is calculated at checkout. AU orders over $80 ship free.
Are you Australian-owned?
Yes. Family-owned, operated and shipped from Brisbane, Queensland.
Where is your COA / lab certificate?
Available on request. Email the batch number printed on the bottom of your bottle and we'll send the corresponding certificate of analysis within 24h.